Business Services Customer Service

Statement of Fact #1: There is nothing more important to a business than its customers.
Statement of Fact #2: Customer service is the only Sustainable Competitive Advantage a business has.

Question: How do we maintain Customer Service?
Answer: Always do what you said you were going to do.
Question: Why do we do it? Do we do it for profit?
Answer: We do it for a THANK YOU not a F@#K YOU.

Communication is vital to improved sales. Finding out what the customer really wants is the key. What is the value proposition? There is nothing more important to the customer than the quality of the staff and service they receive. Business owners trust their staff to serve the customer to a high level of customer service. How is this achieved? Time management helps with customer service. What effect does this have on the bottom line?